Ordering Online

- Browse our site, by either selecting product category on the right or clicking on the category image.

- Add the products you like to purchase to the cart, by clicking [Buy Now] button.

- To see your cart click on the cart link in the top right corner of any page.

- On the cart form you can change the quantity of the product, or remove products.

- Click [Go To Checkout] button when you are ready to complete the order.

- You will see the total amount you will be charged before you complete your order. There never be any additional charges for your order.

- You can complete payment on our site or choose PayPal.

- All personal information transmitted to and from our site is encrypted by Transport Layer Security, or TLS. We do not store credit card information or number in our system.


Shipping rates/times

- Shipping rate is calculated on the shopping cart page.

- Orders are shipped from NY.

- Check our shipping page for more information.


Payment Options

- VISA and MasterCard cards

- PayPal and Visa, MasterCard, AMEX via PayPal


Any questions?

Please call us or use the Ask a Question page if you have any question or concern.


Returns

Non-Shipped Orders.
If you changed your mind about the order soon after you completed the payment, send us an email from the Ask a Question page. We will issue a full refund for the orders that have not been shipped.

Defective products/Warranty issues.
If you are not happy with any non - Rocketarium product you receive, return it to us within 45 days from the date of invoice for a replacement, refund, or merchandise credit, provided the product has been unused, is in its original packaging, and is otherwise in totally resalable condition.

We will take care of any defects or missing items in Rocketarium Rocket Kits for one year after the purchase, regardless where it was purchased.

Other Returns - Not needed or wanted anymore.
If no longer need the product you received, please return it to us within 45 days from the date of invoice for a replacement, refund, or merchandise credit, provided the product has been unused, is in its original packaging, and is otherwise in totally resalable condition. 2$ processing fee will be charged on non-wanted orders.

To return a product please use Ask a Question page and select returns. Please provide your email address and the telephone. We will send you the further instructions.
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