Ordering & Shipping

Shipping within USA

- Shipping starts at 6.95$ for orders shipped within USA.

- Orders are shipped with USPS and usually delivered within 4 - 7 business days (Mon-Fri).

International shipping

- Please visit retailers page to find out if our products are available in your country.

- Or, use our shipping calculator available on the shopping cart to get shipping rate.

- The estimated arrival time is not a guarantee. We estimate that in 10-17 days your order will be at customs in your country.

Processing Time

For the items we have in stock, please assume a processing time (from time of placement until order ships out) of 2 business days (Monday-Friday).
For example: If an order is placed on Monday, it will be shipped on Wednesday.

Orders with wrong shipping address

Please take extra care when completing your shipping address. Orders sent and accepted at the wrong address due to the wrong address provided by customer - will not be refunded. Orders are delivered to the address specified and the address cannot be changed after the order is accepted by the carrier.

If the order is sent to non-existing address it will be returned to us. All carriers charge full shipping rate for returned parcels. There is also a charge to re-send the package. We will pass these charges to the customer, unless the address was wrong due to the error on our side. We will re-send the parcel after receiving the payment, or issue a refund for the amount of order minus ALL shipping charges incurred.

Uncollected orders

Uncollected orders will be delivered back to us. If the order is returned within 45 days after the purchase is made, we will issue a refund for the order minus all shipping charges incurred. The order re-stock fee of 5$ will be deducted.
For the orders returned after 45 days the re-stock fee is 15$.

Any questions about shipping ?

Please use the Contact Us page if you have any question or concern.

Copyright © 2020 Denau Hobby Supplies Ltd.